Frequently Asked Questions

UPI, debit and credit cards, net banking and wallets, all through Razorpay's secure payment window. Cash on delivery is also available. We never see or store your card details.

Yes. Every price on the site includes GST at 3%, so the figure beside a piece is the figure you pay for it. Your order summary shows how much of that total is tax, for your records.

AL-KAIF trades as EBAZAAR4U, which is the name registered with our payment provider. A charge from EBAZAAR4U is your AL-KAIF order.

Yes, on most pin codes. We add nothing of our own for the privilege — you pay the courier's own charge for collecting cash, which is already inside the delivery figure shown at checkout, and not a rupee more.

It depends on where you are, and we show you the real figure before you pay. Enter your PIN code at checkout and we ask our courier network what your parcel actually costs to send, along with how long they expect to take. There is no flat charge padded to cover the worst case.

Because delivery does not cost the same to Mumbai as it does to Srinagar, and we would rather ask than guess high. Until you enter it, the total is shown as your items plus delivery, and the pay button waits.

Orders are verified and dispatched within 1 to 2 business days, excluding Sundays and national holidays. Transit is typically 3 to 7 business days, and 3 to 4 days to metro cities. Perfume travels by surface courier under the regulations for liquids, which can add a day or two to remote pin codes.

Enter your PIN code at checkout and you will know straight away — if a courier will carry to you, you will see their name and their price before you pay. For anywhere our couriers do not reach, write to us and we will tell you what is possible.

A convenience, and entirely optional. If you allow it, your phone shares its coordinates so we can fill in your street, city, state and PIN code — but it can only find your street, never your flat. You will still need to add your flat or house number and building name, and you can always simply type the whole address instead. Declining costs you nothing.

Open your orders and choose the one you are waiting for. Once the courier has collected it, that page shows the tracking number, the courier’s name and every scan along the way. The tracking number is also sent to you by SMS and email at pickup.

Yes, from your orders, at any point before we hand the parcel to the courier. After that the parcel is moving and the button disappears — write to us and we will help. Cancelling a paid order returns your money to the card or account it came from.

Approved refunds reach the original payment method within 5 to 7 business days. Where an order was paid in cash there is no card to return it to, so we will get in touch to arrange it with you.

Our perfumes are built on high-concentration fragrance oils and last on average 6 to 10 hours, though skin chemistry and how you apply them will move that either way.

Keep it away from water, sweat, sanitiser and alcohol-based perfume — those are what dull the polish. Put your jewellery on last when dressing, take it off first, and store each piece dry and separately.

Exchanges and returns must be raised within 48 to 72 hours of delivery. Please read the return and refund policy in full before ordering — it sets out exactly which pieces qualify.

Because artificial jewellery is delicate and perfume travels in glass. A clear, continuous video showing the sealed parcel being opened is what lets us claim against the courier on your behalf, and it is required for any replacement of an item that arrives damaged, missing or incorrect. Start recording before you break the seal.

Only if it arrives damaged or defective. A bottle that has been opened, tested or unsealed cannot be returned, for hygiene and safety reasons.