Customer Care & Satisfaction
Exchange, Return & Refund Policy
At AL-KAIF, we take immense pride in the craftsmanship of our Artificial Jewellery and Perfumes. Please review our guidelines for exchanges, returns, and refunds below.
Last Updated: August 2026
Mandatory Unboxing Video Requirement
Due to the delicate nature of artificial jewelry and fragile glass perfume bottles, a clear, continuous unboxing video (showing the sealed outer parcel being opened) is mandatory to claim replacements for items received damaged, missing, or incorrect.
01.Eligibility Window
Exchange and return requests must be raised within 48 to 72 hours of delivery.
02.Category Conditions
Artificial Jewelry
Must be unworn, in original condition with tags intact, and in original protective boxes.
Perfumes
Returnable only if damaged in transit or defective. Opened, tested, or unsealed perfume bottles cannot be returned due to hygiene and safety standards.
03.Exchange Process
Once your exchange request is approved with proof, a reverse pickup will be scheduled. If reverse pickup is unavailable for your pincode, we may request you to self-ship to our warehouse.
04.Refund Timeline
Approved refunds for returned items are credited back to the original payment source (UPI/Bank/Card) within 5 to 7 business days after the product passes warehouse quality inspection. COD orders receive refunds via direct bank transfer (NEFT/UPI).
Raise an Exchange or Return Request
To submit your unboxing video proof or initiate an exchange, please contact our support desk: