Concierge & Help Desk
Client Support & Queries
Have a question about your order, fragrance notes, or jewelry care? Connect directly with our concierge team or log your query.
Instant Support
WhatsApp Concierge
Chat live with our customer support for instant order status, exchange assistance, and item inquiries.
Direct Contact Details
Official communication channels.
Email Address
info@alkaif.inConcierge Hours
Mon – Sat: 10:00 AM – 6:00 PM IST
Dispatch Hub
Vapi, Gujarat, India
Frequently Asked Questions
Quick answers to questions regarding tracking, damaged items, fragrances, and jewelry care. For delivery charges, payment, cancellations and returns, see the full list of questions.
Open My Orders and choose the order you are waiting for — once the courier has collected it, that page shows the tracking number, the courier's name and every scan along the way. The tracking number is also sent by SMS and email within 24 hours of dispatch.